Colleen McCormack: Customer Experience Representative at Pinnacol Assurance

What’s challenging/interesting/rewarding about my current job?

  • I answer the phones and love getting to trouble shoot and explain to policyholders, injured workers, and providers what things might be confusing to them in the world of workers comp insurance in Colorado

How do I use various communication proficiencies in my work?

  • Emails, phone calls, faxes I do ‘em all. I’ve found new ways of writing out explanations for various bills and other confusions in my emails using skills that I learned in technical writing courses and com law courses.

What surprised me about my career?

  • There is not a straight line to where you want to end up. Life does not work like that. You also are not able to just skip ahead to where you want to be, and what you want to be doing. It all takes time. Put in your dues, you will get there.

Here’s my number one piece of advice for Communication undergrads:

  • Be patient and be open. The right job will come along, and while Quincy prepares you well, adulthood is an entirely different beast that requires your full attention.

Class year: 2015

Previous jobs since graduation: Marketing Coordinator at Educational Marketing Group


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